Repair
If an error occurs with a product within the warranty period (12 months warranty from date of purchase + 12 months right of complaint), you simply take the following steps:
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Fill in our online RMA-form (repair form)
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Send it to us
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Await our answer regarding repair
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Send the product according to our instructions. (We might ask you to send the product directly to the manufacturer to shorten the expedition time.)
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When sending the package you MUST enclose:
- A print-out of the repair form (when you have filled in the form you will automatically receive a copy on your email).
- An address to which we can return the product after repair
- A list of the equipment included in the package, e.g. power supply
- A copy of the original invoice (can be found in your customer account)
We will get back to you as soon as possible.
Repair terms and conditions
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The product must be sent securely wrapped, at best in its original box.
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In case the stated error cannot be observed, or if the error has been caused by another product, an inspection fee of €55 including VAT is charged by invoice. The amount must be paid before the product can be returned to you.
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Please note that you are responsible for covering the shipping costs when sending a product for repair. We pay the costs when returning the product to you after repair (only for private clients and only if the repair is covered by the warranty or right of complaint).